Emma: So if I book in with you and I have the procedure or treatment, whatever it is that I decide to have, what happens then – do you just do the treatment, and then I’m left and I go away and just obviously see what happens over the next few weeks? Or do I actually come back and see you? Do you arrange for me to come back and see you so that you can also check the work; check that I’m happy, if there are any issues with anything. Are you happy to for me to contact you? Kind of, what happens after the treatment?
Aarti: If you’ve come for an initial consultation, you go away with the treatment plan about what you’re going to do next, and time to think about it.
You also have a clear idea of what is the cost by that time. Treatment is usually in stages. Then you come and have your first treatment when the time is right. After the treatment everyone gets a review appointment, which is free of charge, it’s a complimentary review. It is not one of those things where it’s like, checked you, oh yes you are happy, go away” . It is more to do with checking, has this done what you wanted it to do for you, and what’s the next step.
Remember this is not a sprint, it’s a marathon, so we’re going to keep pace with you, your skin, your needs. And it’s about managing aging. So you’re going to manage the aging. It is not a one-off thing where you have a makeover; where you peel your skin off and send you away. You will be seen to, you will be followed up, you will have access to me, if I’ve done the treatment, so the care will be continuous.
Obviously I wouldn’t want calls in the middle of the night unless it’s an emergency, but you will know how to get to reach me, you will have a helpline number when I’m with a patient, they will answer and they’re usually able to advise on what to do next for minor things; but they will always get to me to call you back to do whatever you need.
